Hotel Management & Operations

A Program designed to produce PROFESSIONALS trained in the OPERATION & MANAGEMENT OF HOTELS OF ALL TYPES/STANDARDS

Hotels of many different sizes, standards and types, and catering for differing demands of guests exist in a country. Despite their differences, all hotels are businesses, with common functions and with the aim of profitability. The prosperity of any hotel requires considerable knowledge, experience and managerial skill.

Every hotel comprises a number of departments performing different operations, which need skilful co-ordination to ensure satisfied guests. This Program provides training on all major operations, and also on their successful
planning and implementation.

Course Outline Summary

  • Module 1: Functions and Types of Hotels
  • Module 2: Hotel Products and Markets
  • Module 3: Hotel Organisation, Management and Staff
  • Module 4: The Hotel Reception (1)
  • Module 5: The Hotel Reception (2)
  • Module 6: Hotel Bedrooms and Bathrooms
  • Module 7: Hotel Housekeeping
  • Module 8: Hotel Catering (1)
  • Module 9: Hotel Catering (2)
  • Module 10: Hotel Catering (3)
  • Module 11: Beverages
  • Module 12: Other Guest Services

Download Full Course Outline

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We seek to be the benchmark for the provision of professional training and consulting solutions in East Africa.

Tel +254 784777661
+254 (20) 2659865
info@masterconsultants.co.ke
Westcom Point,2nd Floor
Mahiga Mairu Avenue,
Westlands, Nairobi.

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Saturday
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